ASSESSMENT
Whether you are looking for daycare or boarding, we require an initial assessment to be carried out. Your dog will be introduced to a one or two of our dogs to observer their interactions. We are looking for any aggressive, fearful, and anxious tendencies. It is essential to confirm that your dog will be happy at daycare and to board with us. It’s also important for us to observer your dog’s behaviour without your presence – remember – you won’t be there when your dog is in daycare or boarding with us. Ultimately, we can only offer places to good natured dogs that can mix well with others. All female dogs must be spayed. We accept puppies for daycare from 2 weeks after their final vaccinations and can board with us when they reach 6 months old. Exception may be made depending on the progress of your dog at daycare or if they show social maturity during the initial assessment. Please note: Only 2 persons are able to attend an assessment and all individuals must be over the age of 16 years of age. The assessment will take between 30 and 45 minutes and hopefully all questions will be answered during this time.
After the assessment you will have 7 days to book your daycare trial, otherwise we release the dates and daycare places back to the general public and existing customers.
Please note that your boarding request is NOT confirmed until the daycare trial has completed and has been deemed successful.
SECURITY
At Hillcrest Doggy Daycare & Boarding, security is a top priority. Due to this, all assessments and initial visits are by appointment only. Our facility is divided into 2 areas:
1/ Collection & Drop Off Area
2/ K9 Compound (Staff & Dogs Only)
1/ Our Collection and Drop Off area is secured by 12-15 foot box hedging and can only be accessed through our coded automated gates. There are 6 high resolution cameras recording 24 hours per day and we have a motion sense camera located at the automated gates that captures all in-coming and out-going visitors.
2/ Our K9 Compound is secured by a 6-8 foot brick wall with additional fence netting on the rear elevation. Only Hillcrest Staff & Doggy Pets are permitted to be in this area. The only exception is during your initial visit and assessment when you will be given a guided tour of our whole facility.
Drop Off Security: We require all arriving dogs to remain on their leads until the automatic main gate has fully closed or they are secure in one of the wooden holding pens. It is the owner’s responsibility for their own pet’s safety until the dog is within the secure wooden holding pens at the entrance of the daycare compound.
Collection Security: Upon collection please do NOT open the holding pen gates until you are advised to do so by a member of staff or a staff member opens them for you. As there is always a chance that other dogs could have made it into the pen with your pet we need a moment to remove them before the exit gates are open. When leaving the wooden holding pens, all dogs must be placed back on their leads. It is essential that the main automated gate is fully closed before the wooden gates are opened and your pet is placed on their lead.
Please download our Grooming and Daycare/Boarding Form and have them filled out for your first groom or daycare/board:
